FAQ's

FAQ Categories

General Questions

Questions And Answers

General Questions

Is the information I give on this site secured?

Yes the site is completely secured. Please review our privacy and security link for further information.

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Are your products guaranteed?

Yes, all our products carry an unconditional satisfaction guarantee. If for any reason you are not satisfied with your product; we will replace it, exchange it or refund your money.

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How do I set up an account?

You can do so by registering. In doing so you will use your email address as your login and you will need to create a confidential password.

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How long do I cook my product for?

There is a link on the home page that has cooking and serving suggestions. You also should have received a cooking instruction flyer with your product.

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What happens if what I ordered is out of stock?

We will call you and inform you of such. We can recommend a comparable product for immediate shipment, or back order your item until it becomes available.

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I'd like to send gifts to several people; can I perform this task on the IBfoods web site?

Absolutely, our web site is tailored to suit everything from a one package delivery up to multiple ship to address’s. In the latter case, we allow for storage of the recipient information so the next time you visit the site you can send to the same individuals, EASILY!

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How does the shopping cart work?

You simply select everything you wish to purchase and at the checkout you can assign selected items to go to specific addresses.

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Do you keep record of whom I sent gifts to, and what was sent to them?

Yes. You can locate your list through our web site and update your list as you order.

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Do you enclose a gift card or message that can be sent along with my purchase?

Yes, we can enclose any gift card you wish to provide.

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Is shipping and handling included in the product cost?

No, the shipping and handling is additional, rates may vary depending on the delivery service required or selected. Please refer to the shipping and handling rate chart in the Customer Service section.

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Do you offer gift certificates? And how are these redeemable?

Yes, we offer gift certificates for both online and in-store purchases. Online gift certificates are redeemable for online purchases only. In store gift certificates are redeemable at any of our store locations.

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How are your perishable products shipped across the country to guarantee a safe arrival?

Our products are shipped in a reusable styrene cooler and packed with dry ice or ice packed when necessary.

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How do I change my member address/e-mail/log-in/password?

 

  1.     Log in using your current e-mail and password.
  2.     Select from the update options available.
  3.     Make your changes, then save.

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I forgot my password. What do I do?

If you've tried to log in and cannot gain access to your account, you'll be taken to a page where you will be able to find your password by clicking on "Forgot your password?" link. You will be asked to enter your email address and your password will be sent to you.

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Is it safe to order from this Web site?

Yes. This Web site uses secure server software (SSL), the industry standard and among the best software available today for secure e-commerce transactions. SSL software encrypts your credit card information so it cannot be read as it travels over the Internet.

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I belong to your VIP Point Program - can you please tell me how to (1) access my point info; and (2) basically how this program works?

The VIP program is only available in our retails stores. Every dollar spent = 1 pt, once the customer earns 1000 pts, they have a $10 credit they can apply towards there next purchase, or save the points and continue to bank them ie) 1500 pts earned = $15 credit. We will be offering special deals throughout the year that will be double point days, so that for every $1 spent will earn the customer 2 points.

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How do I join your VIP program. Can I join online

At this time, the VIP program is only available in the retail stores.  Please visit the courtesy desk or a cashier at any of our locations to sign up.  

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Do your gift cards expire?

Our Gift cards do not expire.  Come in and use them anytime!!

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how can I check how much is left on my gift card from home?

If its a retail store gift card you can call any of our retail stores and ask to speak to a front end manager

1.877.IBFOODS

regards

Jonathan

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What is your return policy?

Returns on prepared foods/ catering orders need to be brought to a managers attention.  Please call 1-877-IBFOODS (423-6637)

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